PRIVACY POLICY
Your privacy matters to us. Please review how we collect, use, and protect your information when you interact with PRITHOS.
1) Information We Collect
We may collect and process the following categories of personal data:
- Information you provide when creating an account, placing an order, or contacting support (such as name, email, phone number, shipping and billing address, password).
- Information related to your transactions and order history.
- Details shared voluntarily when participating in surveys, campaigns, or opting into early access drops.
- Information we automatically collect such as IP address, browser type, device type, location data, and cookies.
- Information from third parties such as payment providers, logistics partners, or analytics services.
2) Packaging Videos
For transparency and dispute resolution, Prithos records packaging videos for each order. These videos are securely stored and a copy or link may be shared with the customer. Videos are used solely for proof of proper packing and shipping.
3) How We Use Your Data
Your data may be used for the following purposes:
- To process and fulfill your orders, payments, deliveries, and returns.
- To provide you with updates, early access alerts, or notifications you have opted into.
- To operate the “Wear, Love, Return” recycling program.
- To provide customer service and handle disputes.
- To comply with legal obligations and prevent fraud.
- To personalize your shopping experience and improve our website and services.
4) Cookies & Tracking
We use cookies and similar technologies to improve site functionality, analyze usage, and deliver personalized content. You may disable cookies in your browser, but certain essential features may not work without them.
5) Payments
Payments are processed securely via third-party payment gateways (e.g., COD, Cashfree, Razorpay, etc.). Prithos does not store sensitive payment details such as card numbers, CVV, or UPI PINs.
6) Sharing of Information
We do not sell your data. However, we may share it with:
- Payment providers, logistics partners, video hosting services, and communication platforms to fulfill orders and services.
- Analytics and IT security partners to improve performance and protect against fraud.
- Regulatory or legal authorities where required by law.
7) International Transfers
Some of our service providers may process data outside India. In such cases, safeguards consistent with applicable Indian data protection laws will be implemented.
8) Data Retention
We retain personal data as long as necessary to fulfill the purposes described in this policy or as required by law (e.g., tax, accounting, dispute resolution). Once no longer required, data is deleted or anonymized.
9) Security
We implement reasonable technical and organizational measures such as encryption, access controls, vendor checks, and staff training to protect personal data from unauthorized access, misuse, or disclosure.
10) Your Rights
Depending on applicable laws, you may have rights to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for marketing communications at any time.
To exercise your rights, email us at support@prithos.in.
11) Marketing Communications
We may send you updates, offers, or early access notifications only if you have opted in. You can opt out anytime by using unsubscribe links, replying “STOP” on WhatsApp (if applicable), or contacting us at support@prithos.in.
12) Children’s Privacy
Our Platform is not directed at individuals under 18. We do not knowingly collect data from children. If you believe a child has provided personal data, please contact us for deletion.
13) Grievance Officer
Name: Kuldeep
Email: support@prithos.in
Address: 158, Largerstromia, Eta-1, Greater Noida, Uttar Pradesh, 201310
Working Hours: Monday – Friday, 10:00 AM – 6:00 PM (IST)
Complaints will be acknowledged within 48 hours and resolved within one month.
14) Links to Third Parties
Our website may link to third-party sites (e.g., payment gateways, social media). Their practices are governed by their own privacy policies, which we encourage you to review.
15) Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be communicated via our website, email, or WhatsApp (if appropriate). Continued use of the Platform after updates indicates acceptance of the revised policy.
16) Contact Us
Email: support@prithos.in
WhatsApp: 9311335530
Address: 158, Largerstromia, Eta-1, Greater Noida, Uttar Pradesh, 201310